Welcome to Mattoo Medicose. By accessing or using our services, you agree to abide by these Terms of Service. These terms apply to all patients, users, and visitors to our clinic and online platforms.

1. Services Offered

Mattoo Medicose provides the following services:

• Medical consultations and healthcare services.
  
  
• Sale and dispensing of prescribed medications.
  
  
• Diagnostic support and health monitoring.

2. Appointments and Cancellations

• Appointments: We recommend booking appointments in advance to minimize wait times. Walk-in patients are accepted but may experience delays.
  
  
• Cancellations: If you need to cancel or reschedule, please notify us at least 24 hours in advance.

3. Medical Advice and Treatment

• All consultations and treatments are based on the medical information provided by you. It is your responsibility to disclose accurate and complete details of your medical history.
  
  
• The advice provided by our healthcare professionals is strictly for your personal use and should not be shared with others.

4. Prescription Policy

• Medications are dispensed based on valid prescriptions issued by authorized medical professionals.
  
  
• Misuse of prescription medications is prohibited and may result in legal action.

5. Payment Terms

• Payments must be made in full at the time of service, unless otherwise agreed upon.
  
  
• We accept cash, credit/debit cards, and digital payment methods.
  
  
• Late payments or outstanding balances may result in suspension of services until dues are cleared.

6. User Responsibilities

By using our services, you agree to:

• Provide accurate personal and medical information.
  
  
• Treat our staff and other patients with respect.
  
  
• Abide by the rules and policies of Mattoo Medicose.

7. Limitations of Liability

• Mattoo Medicose strives to provide accurate and effective medical services, but we do not guarantee specific outcomes or results.
  
  
• We are not liable for complications arising from incorrect or incomplete information provided by the patient.
  
  
• We are not responsible for third-party services, such as diagnostic labs or pharmacies, even if recommended by us.

8. Privacy and Confidentiality

• Your personal and medical information is handled according to our Privacy Policy.
  
  
• By using our services, you consent to the collection and use of your data as outlined in the Privacy Policy.

9. Prohibited Activities

Users are strictly prohibited from:

• Falsifying personal or medical information.
  
  
• Disrupting clinic operations or engaging in abusive behavior.
  
  
• Attempting unauthorized access to our systems or records.

10. Termination of Services

• Mattoo Medicose reserves the right to refuse or terminate services for violation of these Terms of Service or other inappropriate conduct.
  
  
• Terminated users may appeal the decision by contacting us in writing.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be effective immediately upon posting on our website and at our clinic.

12. Governing Law

These terms are governed by the laws of India, and any disputes arising from them shall be resolved under the jurisdiction of courts in Jammu.

13. Contact Us

If you have questions or concerns about these Terms of Service, please contact us:

Mattoo Medicose
Address: Bathindi Morh, Sunjwan Road, Jammu

Phone: +91 9796557898, +91 9596879482

Email: mattoomedicose07@gmail.com